Skip to main content

Reflections & Impact

A Letter from Dr. Antonio Oftelie

Executive Director of Leadership for a Networked World

Colleagues,

In the midst of the Great Depression, Dr. Mary McLeod Bethune forcefully advocated for equitable progress in social and economic mobility. As a savvy educator, philanthropist, and civil rights activist, Bethune navigated the racially fraught environment of national politics and was appointed by President Franklin Roosevelt to a cabinet level position as Secretary of the National Youth Association.

Evoking hope in the dark gloom of economic woes facing the country, she advocated to the President: “We are bringing life and spirit to those many thousands who for so long have been in the darkness. I speak, Mr. President, not as Mrs. Bethune, but as the voice of 14,000,000 Americans who seek full citizenship. We want to continue to open the doors for these millions.”

The Roosevelt administration, guided by Bethune, went on to create services and programs that lifted individuals and families out of despair and onto a path of improved economic opportunity. While the majority of “New Deal” programs the Roosevelt administration implemented excluded non-whites, the efforts of Bethune (along with nudging by First Lady Eleanor Roosevelt) measurably moved the president and congress to consider broader human rights and expand the fairness, equity, and impact of services.

Yet it’s important to know that Bethune didn’t take on all of this alone – she had colleagues who not only helped craft strategies and policies for the New Deal, but also fostered an environment of energy and wellbeing. Her colleagues over time, formalized as the Federal Council on Colored Affairs, became known as the “Black Cabinet.” Bethune and the “Cabinet” convened regularly to develop strategies for more equitable federal policies, and just as importantly, met frequently to lift and sustain each other’s spirits and resolve.

In many respects, the Next Generation of Human Services Organizations Initiative (NextGen) channeled this idea of balancing advocacy and wellbeing, and furthered thought leadership on how leaders in human services at all levels of the organization can forcefully move forward on improving services and advancing systems change for people experiencing poverty, while also deepening and leveraging their own wellbeing for the challenges and opportunities on the horizon. 

The NextGen cohort members, supported by the Kresge Foundation and the American Public Human Services Association, invested time in designing and implementing innovations within their respective organizations, but also ideating and capturing insights to help other Frontline Innovators improve outcomes for families as well as themselves.

I’m excited for you to learn about, implement, and propagate the cohort’s brilliant insights. Thus, on behalf of the entire NextGen cohort and learning team, we are grateful for your interest in the ideas and actions of the initiative and your time, energy, and commitment to improving outcomes in human services.

As we lean into this work, we can be inspired by the vision and ideas the NextGen cohort developed. Like Mary McLeod Bethune’s ideas that grew into the centerpiece for the March on Washington for Jobs and Freedom in 1963, the NextGen cohort has spawned an array of ideas for policy and systemic change in the United States.

Now let’s get to work!

Dr. Antonio M. Oftelie

Executive Director, Leadership for a Networked World
Fellow, Technology and Entrepreneurship Center at Harvard
Harvard John A. Paulson School of Engineering and Applied Sciences

 

A Visual Guide through the Learning Journey

At the Septembeer 2024 convening at Harvard University, Artist Sam Scipio was on hand to capture the year's worth of the cohort's work in infographic form. The following are the result of her interpreting the learnings and insights from the participants over the course of two days on Harvard's campus.

Participant Reflections

“My key takeaway was reinforcement of the value that those of us on the frontlines bring to our organizations as we create capacity through innovation. Our thoughts and creativity matter. We can influence change in our environments as well as have autonomy over our personal outcomes. As we continue to grow and transform on a personal level, we can model the process as we serve our customers and communities…. We build our own "track" to wellness, we can help educate others on how to in an effort to build resiliency. I get energized just from thinking about the possibilities and potential we have to make a difference in our organizations and in the lives of those we serve!”

“My key takeaway is that there is always more we can do for our communities and the way we provide services to them. All aspects of our operations contribute to the service our residents receive, including policies, leadership, and service approach.”

“Every session has equipped me with practical tools and valuable insights that have significantly enhanced my understanding and application of the 2Gen approach. These resources have enabled me to implement more effective strategies within the agency, leading to better support for families by addressing both parents' and children's needs holistically. Additionally, the focus on well-being has helped me prioritize both personal and professional balance, improving my ability to manage stress, foster positive relationships, and promote overall family stability and well-being in my work and personal life.”

“A key takeaway for me was the importance of leaning into my personal values to create effective changes based on actions, strategies, and plans.”

“I am deeply moved by the desire to "see" the human being before us, their story, their potential! For a long time, I've focused on organizations from a systems thinking perspective, internally. I have known (intellectually) that we don't operate in a closed system. I want to continue learning, and supporting, encouraging, uplifting my colleagues to reach their highest potential; remove silos, collaborate, and understand the Human Services Value Curve as a practical business model. This Institute helped me expand my thinking about how to see the "open" system, along with the barriers to access for so many of the people we serve and the unintentional impact of policies and practices we create…. Through this Institute, I have become more aware of the broader ecosystem in which we work and live, my place in it, and my potential to influence it on a practical level.”

“Key takeaways: the role frontline workers play in advocating for change and how powerful frontline workers voices are when they are used intentionally. The importance of evaluating organization and program processes to better meet clients’ needs. The importance of organization culture and how that relates to successful program outcomes and employee outputs”

“My experience with the Kresge Foundation has been immensely valuable, providing me with the tools, insights, and connections needed to enhance my work and impact within the community. The collaborative environment fostered by the Kresge Institute has allowed for meaningful exchanges of ideas and best practices, empowering us to better serve families and implement effective programs. Their commitment to supporting organizations like ours underscores the importance of holistic approaches to community well-being, and I am grateful for the opportunity to learn and grow through this partnership…. Overall, the insights gained from both the Kresge Institute and the PolicyLink Summit have significantly enriched my approach to fostering positive change in our community.”

“The opportunity to be a part of this program was tremendous and helped me learn an abundance of knowledge that I could take back with me to take a different approach to how I treat clients.”

“Thank you so much for partnering with us on our career journey. The compassion and new tools are invaluable.”

“I am grateful to have been a part of this.”

“A key takeaway I took from this was learning to take a more holistic approach towards families instead of just focusing on the person coming in to see me…. Using the 2Gen approach helped me learn to focus on getting each family assistance from all possible angles of our organization using the resource guides provided to us. It made me realize that the 2Gen approach can focus on assisting families long-term by focusing on a whole family, being nurturing, and creating a more stable environment for a family as a whole. I've been using many of the wellbeing methods in my day-to-day life – not just in the working environment, but in my personal life, as well. To be able to assist clients in this field and truly use the 2Gen strategy, we need to be focused on our self at some points. This opened my eyes because there are times where I feel like I may neglect my own self needs and try to focus on others more when in reality, my wellbeing can determine how much goes into each and every client I see.”

Acknowledgements

Frontline Innovators

Profile Picture
Shams Al-Badry
Civic Engagement Manager
ACCESS
Profile Picture
Haidar Alsalik
Project Manager
Wayne Metropolitan Community Action Agency
Profile Picture
Melissa Marcial Benitez
Senior Program Coordinator, Parent Engagement
LIFT-Los Angeles
Profile Picture
Tomaris Bolds-Jackson
Associate Project Manager
Urban Strategies, Inc
Profile Picture
Tasha Cartwright
VP of Families and Community Engagement
Martha O'Bryan Center
Profile Picture
Efua Coleman
Program Manager, Family Stability Center at Gaston Park
Knowledge Quest
Profile Picture
Leslie Cramatie
Lead Family Service Partner
COTS
Profile Picture
Victoria Davis
Empowerment & Integration Department Director
Wayne Metropolitan Community Action Agency
Profile Picture
Arelis Dilone
Youth FORCE Program Manager
Hispanic Unity of Florida
Profile Picture
DeJa Farr-Lowery
Emergency Services Administrator
COTS
Profile Picture
Christina Folger
Crisis & Community Social Worker
Martha O'Bryan Center
Profile Picture
Chelsea-Alexis Jackson
Lead Coach
The Collective Blueprint
Profile Picture
Cheryl Jett
Special Projects Manager
Metropolitan Action Commission
Profile Picture
Brittany Kawell
Program Project Lead
The Collective Blueprint
Profile Picture
Maria Cristina Martinez
CWF program coordinator
Hispanic Unity of Florida
Profile Picture
Mariah McKnight
Workforce Specialist
Urban Strategies Inc
Profile Picture
Stephanie Mosley-Mayberry
Brand & Internal Communications Manager
Metropolitan Action Commission
Profile Picture
Angela Rubalcava
Sr. Program Manager, Coaching
LIFT-Los Angeles
Profile Picture
William Vilas Novas
Director of Workforce Development
UTEC, Inc.
Profile Picture
Tyler Yutzy
Intake and Retention Specialist
Center For Urban Families

Kresge Foundation

Profile Picture
Raquel Hatter
Managing Director, Human Services
The Kresge Foundation
Profile Picture
Joelle-Jude Fontaine
Senior Program Officer, Human Services
The Kresge Foundation
Profile Picture
Alisia Taylor
Program Team Assistant, Human Services
The Kresge Foundation

Leadership for a Networked World

Profile Picture
Antonio Oftelie
Executive Director
Leadership for a Networked World
Profile Picture
Lauren Hirshon
Director of Learning and Research
Leadership for a Networked World
Profile Picture
Christopher DeAngelus
Director of Digital Initiatives
Leadership for a Networked World
Profile Picture
Karen Notch
Director of Operations
Leadership for a Networked World

APHSA

Profile Picture
Alexander Figueroa
Assistant Director, Learning and Development
American Public Human Services Association
Profile Picture
Adrian Saldana
Organizational Effectiveness Consultant
American Public Human Services Association
Profile Picture
Jennifer Kerr
Director, Organiational Effectiveness
American Public Human Services Association

Anchor Faculty

Profile Picture
Marjorie Sims
Managing Director
The Apsen Institute
Profile Picture
Tiffany Day
President & Chief Change Agent
Daylight Solutions
Profile Picture
Chad Thomas
CEO
CQ Squared
Copyright 2025 Kresge Foundation