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Reflections and Impact

A Letter from Dr. Antonio Oftelie

Executive Director of Leadership for a Networked World

Colleagues,

At the height of civil rights movements in the United States, Bayard Rustin, a visionary activist and organizer, and a close confidant of Martin Luther King Jr., laid down an insight that broadened the fight for civil and economic rights: “Dignity and self-respect are not abstract virtues that can be cultivated in a vacuum. They are related to one’s job, education, residence, mobility, family responsibilities, and other circumstances that are determined by one’s economic and social status in the society.”

Rustin’s vision was a centerpiece for the March on Washington for Jobs and Freedom in 1963, and spawned an array of ideas for policy and systemic change in the United States. In many respects, the Next Generation of Human Services Organizations initiative (NextGen) furthered this vitally important work of lifting-up dignity for individuals, families, and communities.

The NextGen cohort members, supported by the Kresge Foundation, invested two years in designing and implementing innovations within their respective organizations, but also ideating and capturing insights to help other human services leaders improve outcomes and impact. Throughout this journey, the cohort focused on a North Star of racial equity in social and economic mobility, and how human services systems can improve respect, autonomy, agency, power, and dignity of people we work with.

The cohort rigorously grounded its work in the modern definition of dignity as a universal value – that dignity is an inherent right as a human, and if we don’t protect that right we deny it. And we learned about the transformation of human services through lifting-up values such as dignity, autonomy, agency, and power. We learned how society historically protected basic rights through “negative policies and practices” that enforce freedom from coercion or interference in the pursuit of dignity and happiness, such as the Bill of Rights and labor laws. We also looked at “positive policy mechanisms” that proactively support full rights – such as The New Deal, Social Security, healthcare, housing, etc.[1] And we looked to the future of designing new policies and practices that increase values such as dignity – like universal basic income, customer co-creation of solutions, and community empowerment.

The central question from the initiative became: To advance human services outcomes, what are we doing today to not only bolster and safeguard current rights and values, but also design and launch new policies and practices that affirm those expanded rights?

To take on this challenging work, the initiative leveraged and built on the Human Services Value Curve. The case studies on leading change and the action steps the cohort designed around the “Curve” are a great place for you to start planning your journey to improving not only human services outcomes, but also lift the dignity of individuals, families, and communities.

I’m excited for you to take the lessons learned and build on them and implement them. But before you get to work, I’m hoping you’ll join me in gratitude to the Kresge Foundation, the Next Generation of Human Services Organizations Advisory Board, and the Leadership for a Networked World team. This initiative would not have been possible without their vision, resources, ideas, and energy.

Thus, on behalf of the entire NextGen cohort and learning team, we are grateful for your interest in the ideas and actions of the initiative and your time, energy, and commitment to improving outcomes in human services.

As we lean into this work, we can be inspired by the words of civil rights activist Pauli Murray: “As an American I inherit the magnificent tradition of an endless march toward freedom and toward the dignity of all mankind.” My sincere hope is that the energy and ideas emanating from this initiative propel you through this endless march toward freedom.

Now, let's get to work!

Dr. Antonio M. Oftelie


Executive Director, Leadership for a Networked World
Fellow, Technology and Entrepreneurship Center at Harvard
Harvard John A. Paulson School of Engineering and Applied Sciences

 

A Visual Guide through the Learning Journey

At the Septembeer 2024 convening at Harvard University, Artist Sam Scipio was on hand to capture the year's worth of the cohort's work in infographic form. The following are the result of her interpreting the learnings and insights from the participants over the course of two days on Harvard's campus.

Participant Reflections

“My key takeaway was reinforcement of the value that those of us on the frontlines bring to our organizations as we create capacity through innovation. Our thoughts and creativity matter. We can influence change in our environments as well as have autonomy over our personal outcomes. As we continue to grow and transform on a personal level, we can model the process as we serve our customers and communities…. We build our own "track" to wellness, we can help educate others on how to in an effort to build resiliency. I get energized just from thinking about the possibilities and potential we have to make a difference in our organizations and in the lives of those we serve!”

“My key takeaway is that there is always more we can do for our communities and the way we provide services to them. All aspects of our operations contribute to the service our residents receive, including policies, leadership, and service approach.”

“Every session has equipped me with practical tools and valuable insights that have significantly enhanced my understanding and application of the 2Gen approach. These resources have enabled me to implement more effective strategies within the agency, leading to better support for families by addressing both parents' and children's needs holistically. Additionally, the focus on well-being has helped me prioritize both personal and professional balance, improving my ability to manage stress, foster positive relationships, and promote overall family stability and well-being in my work and personal life.”

“A key takeaway for me was the importance of leaning into my personal values to create effective changes based on actions, strategies, and plans.”

“I am deeply moved by the desire to "see" the human being before us, their story, their potential! For a long time, I've focused on organizations from a systems thinking perspective, internally. I have known (intellectually) that we don't operate in a closed system. I want to continue learning, and supporting, encouraging, uplifting my colleagues to reach their highest potential; remove silos, collaborate, and understand the Human Services Value Curve as a practical business model. This Institute helped me expand my thinking about how to see the "open" system, along with the barriers to access for so many of the people we serve and the unintentional impact of policies and practices we create…. Through this Institute, I have become more aware of the broader ecosystem in which we work and live, my place in it, and my potential to influence it on a practical level.”

“Key takeaways: the role frontline workers play in advocating for change and how powerful frontline workers voices are when they are used intentionally. The importance of evaluating organization and program processes to better meet clients’ needs. The importance of organization culture and how that relates to successful program outcomes and employee outputs”

“My experience with the Kresge Foundation has been immensely valuable, providing me with the tools, insights, and connections needed to enhance my work and impact within the community. The collaborative environment fostered by the Kresge Institute has allowed for meaningful exchanges of ideas and best practices, empowering us to better serve families and implement effective programs. Their commitment to supporting organizations like ours underscores the importance of holistic approaches to community well-being, and I am grateful for the opportunity to learn and grow through this partnership…. Overall, the insights gained from both the Kresge Institute and the PolicyLink Summit have significantly enriched my approach to fostering positive change in our community.”

“The opportunity to be a part of this program was tremendous and helped me learn an abundance of knowledge that I could take back with me to take a different approach to how I treat clients.”

“Thank you so much for partnering with us on our career journey. The compassion and new tools are invaluable.”

“I am grateful to have been a part of this.”

“A key takeaway I took from this was learning to take a more holistic approach towards families instead of just focusing on the person coming in to see me…. Using the 2Gen approach helped me learn to focus on getting each family assistance from all possible angles of our organization using the resource guides provided to us. It made me realize that the 2Gen approach can focus on assisting families long-term by focusing on a whole family, being nurturing, and creating a more stable environment for a family as a whole. I've been using many of the wellbeing methods in my day-to-day life – not just in the working environment, but in my personal life, as well. To be able to assist clients in this field and truly use the 2Gen strategy, we need to be focused on our self at some points. This opened my eyes because there are times where I feel like I may neglect my own self needs and try to focus on others more when in reality, my wellbeing can determine how much goes into each and every client I see.”

Acknowledgements

Frontline Innovators

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Shams Al-Badry
Civic Engagement Manager
ACCESS
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Haidar Alsalik
Project Manager
Wayne Metropolitan Community Action Agency
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Melissa Marcial Benitez
Senior Program Coordinator, Parent Engagement
LIFT-Los Angeles
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Tomaris Bolds-Jackson
Associate Project Manager
Urban Strategies, Inc
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Tasha Cartwright
VP of Families and Community Engagement
Martha O'Bryan Center
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Efua Coleman
Program Manager, Family Stability Center at Gaston Park
Knowledge Quest
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Leslie Cramatie
Lead Family Service Partner
COTS
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Victoria Davis
Empowerment & Integration Department Director
Wayne Metropolitan Community Action Agency
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Arelis Dilone
Youth FORCE Program Manager
Hispanic Unity of Florida
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DeJa Farr-Lowery
Emergency Services Administrator
COTS
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Christina Folger
Crisis & Community Social Worker
Martha O'Bryan Center
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Chelsea-Alexis Jackson
Lead Coach
The Collective Blueprint
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Cheryl Jett
Special Projects Manager
Metropolitan Action Commission
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Brittany Kawell
Program Project Lead
The Collective Blueprint
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Maria Cristina Martinez
CWF program coordinator
Hispanic Unity of Florida
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Mariah McKnight
Workforce Specialist
Urban Strategies Inc
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Stephanie Mosley-Mayberry
Brand & Internal Communications Manager
Metropolitan Action Commission
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Angela Rubalcava
Sr. Program Manager, Coaching
LIFT-Los Angeles
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William Vilas Novas
Director of Workforce Development
UTEC, Inc.
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Tyler Yutzy
Intake and Retention Specialist
Center For Urban Families

Kresge Foundation

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Raquel Hatter
Managing Director, Human Services
The Kresge Foundation
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Joelle-Jude Fontaine
Senior Program Officer, Human Services
The Kresge Foundation
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Alisia Taylor
Program Team Assistant, Human Services
The Kresge Foundation

Leadership for a Networked World

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Antonio Oftelie
Executive Director
Leadership for a Networked World
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Lauren Hirshon
Director of Learning and Research
Leadership for a Networked World
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Christopher DeAngelus
Director of Digital Initiatives
Leadership for a Networked World
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Karen Notch
Director of Operations
Leadership for a Networked World

APHSA

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Alexander Figueroa
Assistant Director, Learning and Development
American Public Human Services Association
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Adrian Saldana
Organizational Effectiveness Consultant
American Public Human Services Association
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Jennifer Kerr
Director, Organiational Effectiveness
American Public Human Services Association

Anchor Faculty

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Marjorie Sims
Managing Director
The Apsen Institute
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Tiffany Day
President & Chief Change Agent
Daylight Solutions
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Chad Thomas
CEO
CQ Squared
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